Swiggy's 2% collection fee causing dispute with restaurants
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Swiggy, a leading food delivery service, has stirred up controversy with restaurants by announcing a 2% collection fee on all orders starting December 20, reports the Economic Times (ET). The National Restaurants Association of India (NRAI), which represents over 5,00,000 businesses nationwide, labeled the decision an "unwelcome distraction" and plans to seek clarification from Swiggy. Sagar Daryani, NRAI's Vice President and Founder of Wow! Momo chain, claimed that Swiggy's move is "nothing but a way of indirectly increasing commission costs."
