Exotel acquires Cogno AI to bolster cloud customer engagement capabilities
Shortpedia
Content Team
Image Credit: Youtube
After acquiring call centre solutions company Ameyo in June this year, cloud telephony and communications startup Exotel has now announced the acquisition of Mumbai-based Cogno AI, an omnichannel cloud communication platform. With the acquisition, Exotel is looking to augment its customer engagement product suite with conversational AI and collaborative browsing or co-browsing capabilities, which are considered Cogno’s key strengths.
