Most Indian Flyers Complain of Harassment by Airline Staff
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The topmost complaints lodged by air passengers in the Civil Aviation Ministry's grievance redressal system is the behaviour of the airline staff & harassment of flyers; the 2nd is the loss of baggage & the 3rd category is of ticketing/fare/refund. The CPGRAM is an online program established to effectively monitor the grievances & Ministry will have to ensure that the airlines take necessary actions to resolve the grievances.