Now, ICICI Bank customers can ask Alexa for bank balance
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In a push towards smarter user experiences, ICICI Bank has enabled AI-backed voice banking capabilities. The feature will allow ICICI customers to access various banking services - from bank account balance to general queries - by simply calling out their smart voice assistant, be it Alexa or Google Assistant. The bank is offering these voice services with the help of its new iPal omnichannel bot.