Indian Railways to pay passenger Rs. 30,000 over dirty toilets
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The Delhi District Consumer Commission has ordered Indian Railways to pay a passenger Rs. 30,000 in compensation for the physical and mental distress caused by filthy toilets and lack of water during his journey. The commission found that the railways failed to provide basic amenities as outlined in the "Citizen's Charter," resulting in deficient services. Advocate Manan Agarwal argued that passengers who pay full ticket prices still suffer from a lack of basic needs on long train journeys.