Banks should not ask for verification at branch level if customer does e-KYC, says RBI
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The Reserve Bank on Wednesday said banks should not ask for verifications/updates at the branch level in case a customer has done e-KYC or those who have completed the KYC (know-your-customer) process on C-KYC portal. Bank customers who've completed their KYC verifications online can do the annual updates as well as changes if any in their personal details online.