Swiggy experiments with AI-powered voicetech in its call centre process
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Bengaluru-based food delivery major Swiggy is looking to incorporate artificial intelligence (AI) -driven speech recognition models for its call centre process. The company has partnered with BPO and social enterprise IndiVillage to power the platform’s broader AI and machine learning (ML) charter. This engagement will also include voice annotation work that provides training data for Swiggy’s ML algorithms.