Exotel acquires Cogno AI to bolster cloud customer engagement capabilities
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After acquiring call centre solutions company Ameyo in June this year, cloud telephony and communications startup Exotel has now announced the acquisition of Mumbai-based Cogno AI, an omnichannel cloud communication platform. With the acquisition, Exotel is looking to augment its customer engagement product suite with conversational AI and collaborative browsing or co-browsing capabilities, which are considered Cogno’s key strengths.